Wellbeing and the Waterways

There is a large amount of current research into the impact upon people's well being of being close to water.  Research has shown that being close to canals, lakes, rivers and the sea has a positive impact upon mental health, particularly in terms of stress reduction and perceived well being, along with promoting greater levels of physical activity, (Barcelona Institute for global health).

Our Impact

We continually assess and evaluate our services to ensure they reflect the requirements of our users.  In 2019 we welcomed our highest number of visitors to the Trust and introduced customer feedback cards, inviting honest opinions about our their experience with our charity. 

Through this process we strive to improve and adapt our charity to meet our passengers' needs.  In response to feedback received, in 2020 we introduced more themed trips and shorter day trips to allow those who are unable undertake a full day out to enjoy an experience on our boats. Over coming seasons we will expand this to make our trips accessible to as many people as possible.

In 2019 we had 266 Feedback responses.

260 rated our Trust as EXCELLENT/ 5*

6 rated our Trust as GOOD/4*

All feedback referenced the excellence and friendliness of our crews.

Superb staff as always. Despite the rain, the staff were continually friendly and helpful.  Here's to next year.

We had a lovely day... Staff very helpful and understanding

Learnt a lot about the lovely countryside in Leicestershire. Crew fantastic, friendly, knowledgeable. Boat very comfortable...

We continually strive to enhance our services and make them accessible to as many people as possible.  Over the past three years we have been providing more day trips than in previous years and in 2019 we accommodated more passengers than ever before. 

We intend to regularly evaluate our services to ensure this trend continues.

Our pledge to providing the Trust with a new boat, providing an enhanced experience for our passengers is a demonstration of our commitment to the future of our charity and the services we provide.

What we do          Missions and Values